How to Shop on Endtoend.mu – Frequently Asked Questions

Shopping on Endtoend.mu is simple. Browse our products, place your order online, choose your preferred payment and delivery method, and our team will take care of the rest.

Ordering

How do I place an order on Endtoend.mu?

1. Visit Endtoend.mu.
2. Browse or search for the product you want.
3. Select the product and review its price, specifications, warranty and availability.
4. Click Add to Cart.
5. Review your cart and proceed to Checkout.
6. Enter your contact and delivery information.
7. Select your preferred delivery or collection option.
8. Choose your payment method.
9. Review your order and complete checkout.

Once your order has been accepted and confirmed by Endtoend, you will receive an order confirmation.

Do I need an account to place an order?

Yes. You are required to create an Endtoend account when making a purchase.

Please make sure your name, email address, telephone number and delivery information are accurate and up to date.

Is a product guaranteed to be available if it appears on the website?

Product availability displayed online is indicative and may change due to stock movements or supplier availability.

Stock is confirmed when your order is accepted by Endtoend.

If an item becomes unavailable, our team may contact you to offer a suitable alternative, advise you of the expected availability, or arrange a refund where applicable.

Payment

What payment methods do you accept?

Depending on the order and options available at checkout, Endtoend accepts:

• Online Card Payment
• Pay on Delivery
• Juice
• MauCas QR
• Bank Transfer
• Hire Purchase through Rogers Capital
• Hire Purchase through CIM Finance

Available payment options will be displayed during checkout.

Can I pay when my order is delivered?

Where Pay on Delivery is available for your order, you can select it during checkout.

Can I buy on Hire Purchase?

Yes. Hire Purchase may be available through Rogers Capital or CIM Finance.

Once you submit your order/application, our team will contact you regarding the next steps.

All Hire Purchase applications are subject to the finance provider's approval and applicable terms and conditions. Credit prices may differ from cash prices, including promotional prices.

Delivery will be fulfilled once the required approval and payment arrangements have been completed. 

Delivery

Where does Endtoend deliver?

We currently deliver across Mauritius.

International delivery is not currently available.

How long does delivery take?

Our standard delivery target is within 48 business hours for eligible in-stock orders after your order has been accepted and confirmed.

The 48-hour timeframe begins once:

• Your order has been accepted by Endtoend.
• Payment has been received, where applicable.
• Any required payment or identity verification has been completed.
• All products in your order are available for dispatch.

Sundays, public holidays and periods where operations are suspended are excluded.

Is 48-hour delivery guaranteed?

No. 48 hours is our standard delivery target, not a guaranteed delivery deadline.

We make every reasonable effort to deliver eligible orders within this timeframe, but delivery can be affected by factors such as your location, order verification, product availability, driver scheduling, severe weather, cyclones, road closures, traffic, supplier delays and other circumstances outside our reasonable control.

What does “shipped” or “dispatched” mean?

Dispatched does not mean delivered.

When an order is dispatched, it means that it has been prepared and released for delivery. Actual delivery takes place afterwards according to the delivery schedule.

Can I choose a specific delivery time?

Where a delivery requires an appointment because of the product's size, weight, value or handling requirements, our team may contact you to arrange a suitable delivery time.

For normal deliveries, specific delivery times cannot always be guaranteed.

How much does delivery cost?

Any applicable delivery charge will be displayed during checkout before you complete your order.

Free delivery is applicable on orders above Rs 2000.  Minimum-spend promotions may also be available from time to time.

What happens if nobody is available to receive my order?

Please make sure someone is available at the delivery address and that we can reach you on the telephone number provided.

If delivery cannot be completed, we may arrange another delivery attempt, ask you to collect the order, or take another appropriate action depending on the circumstances.

Additional delivery charges may apply where a failed delivery results from incorrect information, restricted access or circumstances attributable to the customer.

Can someone else receive my order?

Yes, in most cases an authorised person can receive the order on your behalf.

For security purposes, our delivery team may request an order number, signature, identification or other verification before handing over certain orders.

Do you deliver large TVs, appliances and other heavy products?

Yes, subject to accessibility and delivery arrangements.

Large, heavy, valuable or fragile products may require scheduled delivery, additional manpower, specialised transport or equipment.

Unless otherwise agreed, delivery is made to the ground floor where safe and practical.

Our delivery personnel are not required to carry heavy products through unsafe stairways, balconies, rooftops, narrow passages or other areas where reasonable and safe access is not available.

Installation and assembly are not included unless specifically stated or arranged separately.

In-Store Collection

Can I order online and collect my order?

Where In-Store Pickup is available, you can collect your order from the designated Endtoend location.

Please wait until your order is confirmed as "ready for collection" before visiting.

What do I need when collecting my order?

You may be asked to provide:

• Your order confirmation.
• Valid government-issued identification.
• Proof of payment, where required.

If someone else is collecting on your behalf, we may also request written authorisation and identification from the person collecting the order.

Receiving Your Order

What should I do when my order arrives?

Please inspect your order as soon as you receive it.

Check that:

• You received the correct product.
• The packaging and product are not damaged.
• All expected items and accessories are present.
• There are no obvious faults or defects.

What if my product arrives damaged, faulty or incorrect?

Contact Endtoend within 3 calendar days of delivery or collection if:

• The product is faulty or defective upon arrival.
• The product was damaged during delivery.
• You received a different product from the one ordered.

Please keep the product, original packaging, accessories, manuals and other supplied items.

Our Customer Care team will guide you through the next steps under our Returns, Refunds, Warranty & Repairs Policy.

What information should I provide when reporting a problem?

Please provide:

• Your order number.
• A description of the problem.
• Photos or videos where applicable.
• The serial number or IMEI where applicable.

This helps our team assess your request more quickly.

Returns & Warranty

Can I return a product because I changed my mind?

Our standard return policy does not accept returns simply for change of mind or incorrect product selection by the customer.

Before ordering, please review the product specifications and compatibility carefully.

If you are unsure which product is right for you, contact our team before purchasing and we will assist where possible.

What warranty do I get?

Most products sold by Endtoend include a manufacturer's or supplier's warranty.

The applicable warranty period is displayed on the individual product page.

Some products may be marked No Warranty. These products remain covered by Endtoend's 3-Day DOA Policy for products that are faulty upon arrival, damaged during delivery or incorrectly supplied.

When does my warranty start?

The warranty period begins from the date of delivery or collection, as shown on your invoice.

What happens if my product develops a fault during the warranty period?

Contact our Customer Care team.

The product may need to be inspected and tested by Endtoend, the manufacturer or an authorised service centre.

Depending on the verified issue and applicable warranty, the resolution may include:

• Repair.
• Replacement.
• Exchange for an equivalent product.
• Refund where repair or replacement is not possible.

Warranty coverage is subject to the applicable warranty terms and exclusions.

Refunds

How long does a refund take?

Once a refund has been approved, Endtoend processes it within 3 business days.

For online card payments, the refund is returned to the same card used for the transaction. Your bank or card issuer may take up to 10 additional business days to reflect the refund.

Refunds for eligible Juice, MauCas QR or cash payments are generally processed by bank transfer to the original purchaser.

Order Assistance

I am not sure which product to buy. Can Endtoend help me?

Yes.

If you need help comparing products, understanding specifications or choosing the right product for your requirements, contact our Customer Care team before placing your order.

Our aim is to make shopping hassle-free from product selection through delivery and after-sales support.

I entered the wrong delivery address. What should I do?

Contact us as soon as possible.

If your order has not yet been dispatched, we may be able to update the delivery information.

Once an order has been dispatched, changes may not always be possible and additional delivery charges may apply if the incorrect information results in a failed delivery or re-delivery.

How can I contact Endtoend?

For help with an order, delivery, collection, return or warranty request:

Customer Care: +230 212 2400
WhatsApp: +230 5943 2400
Email: care@endtoend.mu
Website: Endtoend.mu

End to End Solution Ltd

BRN: C17151337
VAT: 27564079

Shop Online. We Take Care of the Rest.

From choosing the right product to payment, delivery and after-sales support, Endtoend is built around making shopping easier.

Browse. Order. We Deliver.

For complete terms governing purchases, deliveries, returns, refunds and warranties, please refer to the applicable policies published on Endtoend.mu.