Islandwide Delivery

Delivery Made HassleFree

Shop online on Endtoend.mu and have your order delivered directly to your doorstep across Mauritius.

Our fulfilment team works to make every delivery fast, reliable and HassleFree.

Our Delivery Service

• 48 Business Hour Delivery Target across Mauritius for eligible in-stock orders

• Delivery available Monday to Saturday

• Free Delivery on orders of Rs 2,000 and above

• Rs 250 Delivery Fee on orders below Rs 2,000

• In-Store Pickup available on eligible products

• Scheduled delivery available where arrangements are made in advance

• Hire Purchase orders are delivered after approval and completion of the required process with Rogers Capital or CIM Finance

Where do you deliver?

We deliver across Mauritius.

At this time, Endtoend does not offer international delivery.

How long does delivery take?

Our standard delivery target is within 48 business hours for eligible in-stock orders after your order has been accepted and confirmed by Endtoend.

The 48-hour timeframe begins once:

• Your order has been accepted by Endtoend.

• Payment has been successfully received, where applicable.

• Any required identity or payment verification has been completed.

• All products in your order are available for dispatch.

Sundays, public holidays and periods where our operations are suspended are excluded.

While we make every reasonable effort to meet our 48-hour delivery commitment, delivery times are estimates and may be affected by product availability, your location, courier scheduling, severe weather, cyclones, road closures, traffic conditions, supplier delays or other circumstances beyond our reasonable control.

Do you offer Same-Day Delivery?

Orders placed earlier in the day may be dispatched or delivered on the same day, subject to product availability, order confirmation, payment verification, delivery location and operational capacity.

Same-day delivery is not guaranteed, unless specifically committed before the order.

Our standard delivery commitment remains within 48 business hours for eligible in-stock orders.

Is 48-hour delivery available for Hire Purchase orders?

The standard 48-hour timeframe does not begin until the Hire Purchase process has been completed and the order is approved for fulfilment.

Hire Purchase orders are subject to approval by Rogers Capital or CIM Finance, together with their applicable terms and conditions.

Once the required approval and payment arrangements have been completed and the order is confirmed for dispatch, our standard delivery process applies.

Can I pick up my order?

Yes. In-Store Pickup is available on eligible orders from our designated Endtoend location.

Please wait for confirmation email from our team that your order is ready for collection before visiting.

Depending on where the product is stocked, we may need to transfer it to the collection location before it can be collected.

For security purposes, you may be asked to present:

• Your order confirmation.

• Valid identification.

• Proof of payment, where required.

If another person is collecting your order on your behalf, additional verification or written authorisation may be required.

Can I schedule my delivery for later?

Yes.

If you would prefer your order to be delivered on a later date, add a note to your order or contact our Customer Care team.

We will make reasonable efforts to accommodate your preferred delivery date, subject to availability and our delivery schedule.

For certain large, heavy, valuable or fragile products, our team may contact you directly to arrange a suitable delivery appointment.

How does delivery work?

We've designed our delivery process to keep things simple:

1. Place your order on Endtoend.mu.

2. Order Processing – We verify your order, payment and product availability where required.

3. Order Confirmation – Once accepted, your order is prepared for fulfilment.

4. Dispatch – Our fulfilment team prepares and releases your order for delivery.

5. Delivery – Our delivery team may contact you before arrival to confirm your location or availability.

6. Delivered HassleFree – Your order is handed over to you or an authorised recipient.

Please ensure that the telephone number and delivery address provided with your order are correct.

Will the driver call me before delivery?

Our delivery team may contact you before delivery to confirm your location, availability or other delivery details.

Please keep the telephone number provided with your order reachable.

We cannot guarantee a specific advance-call period or exact delivery time unless this has been specifically arranged with our team.

Can you deliver to my office?

Yes.

We can deliver to your home, office or another suitable address within Mauritius.

Please provide the complete address, correct contact number and any useful delivery instructions when placing your order.

For offices, gated premises or locations with restricted access, please ensure our delivery team can reasonably access the delivery point.

Can I reschedule my delivery?

Yes. If you need to change your delivery date, please contact our Customer Care team as early as possible.

We will make reasonable efforts to reschedule your delivery, subject to our delivery schedule.

If our team cannot reach you, nobody is available to receive the order, or access to the delivery address is not possible, your delivery may need to be rescheduled.

Additional delivery charges may apply in certain cases where a failed delivery requires additional transport or re-delivery.

What happens if I miss my delivery?

Our delivery team will make reasonable efforts to complete your delivery.

If delivery cannot be completed because:

• Nobody is available to receive the order.

• We cannot contact you.

• The delivery address is incorrect or incomplete.

• Access to the premises is restricted.

• Delivery conditions are unsafe.

we may arrange another delivery attempt or ask you to collect the order from a designated Endtoend location.

Additional delivery charges may apply where appropriate.

Do you deliver TVs, appliances and other large items?

Yes.

Large, heavy, valuable or fragile products may require scheduled delivery, special transport, additional handling or additional manpower.

Unless otherwise agreed, delivery is made to the ground floor where safe and practical.

Please ensure there is sufficient and safe access for large products.

Our delivery personnel are not required to move heavy items through unsafe stairways, balconies, rooftops, narrow passageways or other locations where safe and reasonable access is not available.

Installation and assembly are not included unless specifically stated or arranged separately.

What should I do when I receive my order?

Please inspect your order as soon as it is delivered.

Check that:

• You received the correct product.

• The product and packaging are not damaged.

• All expected items and accessories are included.

• There are no obvious faults or defects.

If your product is faulty upon arrival, damaged during delivery or different from what you ordered, please contact Endtoend within 3 calendar days of delivery.

Keep the original packaging, accessories, manuals and other items supplied with the product.

Your request will be handled in accordance with our Returns, Refunds, Warranty & Repairs Policy.

Can you deliver internationally?

Not yet.

Endtoend currently delivers within Mauritius only. We do not currently offer international shipping.

Need Help With Your Delivery?

Our Customer Care team is available to assist with your order, delivery or collection.

Customer Care: +230 212 2400
WhatsApp: +230 5943 2400
Email: care@endtoend.mu

For complete delivery terms, please refer to our Delivery & Collection Policy.

Fast. Reliable. HassleFree.

From checkout to your doorstep, our goal is simple: make shopping and delivery as easy as possible.

Shop online. We take care of the rest.