Website Terms & Conditions of Sale

Endtoend.mu

Effective Date:

End to End Solution Ltd | Business Registration Number: C17151337 | VAT Registration Number: 27564079

Registered Office: 12th Floor, Hennessy Court, Pope Hennessy Street, Port Louis, Mauritius

1. INTRODUCTION AND ACCEPTANCE OF TERMS

1.1 These Website Terms & Conditions of Sale ("Terms") govern all purchases made through the website www.endtoend.mu (the "Website") operated by End to End Solution Ltd, a company registered in Mauritius under Business Registration Number C17151337 ("Endtoend", "we", "us", or "our").

1.2 By accessing, browsing, or making a purchase on the Website, you ("Customer", "you", or "your") agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and Returns, Refunds, Warranty & Repairs Policy. If you do not accept these Terms in their entirety, you must not use the Website or make any purchases.

1.3 These Terms constitute the entire agreement between you and Endtoend in relation to your use of the Website and purchases made through it. All previous discussions, understandings, and agreements are superseded by these Terms.

1.4 Endtoend reserves the right to modify these Terms at any time. Changes will be effective upon posting to the Website. Continued use of the Website following such changes constitutes your acceptance of the modified Terms.

2. GOVERNING LAW AND JURISDICTION

2.1 These Terms are governed by and shall be construed in accordance with the laws of the Republic of Mauritius, without regard to its conflict of law principles.

2.2 You irrevocably submit to the exclusive jurisdiction of the courts of Mauritius for the resolution of any disputes arising out of or in connection with these Terms or your use of the Website.

2.3 These Terms comply with the Consumer Protection Act, the Data Protection Act 2017, the Electronic Transactions Act, and all other applicable Mauritian legislation.

3. CUSTOMER ELIGIBILITY

3.1 By using the Website, you confirm that:

(a) You have the legal capacity to enter into a binding contract;

(b) If purchasing as an individual, you are at least 18 years of age;

(c) If purchasing on behalf of a company, you are an authorized representative with the power to bind that company; and

(d) You are not barred by any jurisdiction from purchasing goods or services online.

3.2 Endtoend reserves the right to refuse service to any customer, including but not limited to those who violate these Terms, engage in fraudulent activity, or make suspicious purchases.

3.3 If Endtoend believes you are not eligible to use the Website, we may cancel your account and refund any payments without liability.

4. CUSTOMER ACCOUNTS

4.1 You are required to create an account when making a purchase on the Website. Your account is personal to you and may not be shared, transferred, or used by anyone else.

4.2 When creating an account, you must provide accurate, complete, and truthful information. You agree to keep all information in your account current and accurate at all times.

4.3 You are responsible for maintaining the confidentiality of your password and all activities that occur under your account. You must notify us immediately of any unauthorized access to your account or any other security breach.

4.4 You agree not to access another user's account or use another person's information to create an account. Endtoend reserves the right to suspend or terminate any account used in violation of this clause.

4.5 Endtoend may suspend or terminate your account if:

(a) You breach any provision of these Terms;

(b) We reasonably suspect fraudulent or illegal activity;

(c) You engage in abusive behavior toward Endtoend staff or other customers; or

(d) For any other reason, in which case we will provide reasonable notice.

4.6 Upon account suspension or termination, your right to use the Website immediately ceases. Endtoend shall not be liable for any loss resulting from account suspension or termination.

5. ORDERS AND ACCEPTANCE

5.1 When you submit an order through the Website, you are making an offer to purchase the specified products on the terms and conditions set out in your order. The submission of an order does not constitute acceptance of your offer by Endtoend.

5.2 Endtoend will send you an order confirmation email once we have accepted your order. This email confirmation constitutes acceptance of your offer. A contract between you and Endtoend comes into existence at this point.

5.3 Endtoend reserves the right to:

(a) Reject any order, in whole or in part, for any reason or no reason;

(b) Cancel any order if there is a reason to believe the order is fraudulent or suspicious;

(c) Limit the quantity of any product that may be purchased by a single customer;

(d) Request identity verification for any order;

(e) Request additional payment verification, or  additional cardholder information; and

(f) Cancel any order within a reasonable period after confirmation if we discover a material pricing error.

5.4 If Endtoend rejects or cancels your order, we will notify you by email and issue a full refund of any payment received, without any deductions or further liability.

6. PRICING AND PAYMENT

6.1 All prices displayed on the Website are in Mauritian Rupees (MUR) and include Value Added Tax ("VAT") where applicable, unless expressly stated otherwise.

6.2 Endtoend makes every effort to ensure that prices displayed on the Website are accurate. However, we do not warrant that prices are error-free. If an obvious pricing error occurs (including typographical errors or technical errors), Endtoend reserves the right to cancel the order, correct the price, and issue a refund to the customer.

6.3 Prices are subject to change without notice. Endtoend is not obligated to honor prices that were in effect prior to a price change, except for orders that have already been confirmed.

6.4 Promotions, discount codes, coupon codes, and voucher codes are subject to:

(a) The specific terms and conditions attached to the promotion or code;

(b) Verification of eligibility;

(c) A maximum usage limit per customer, unless otherwise stated; and

(d) Validity within the specified promotion period.

6.5 Endtoend reserves the right to cancel any order or promotion if the code is fraudulent, has been used outside its scope, or if the promotion terms have been breached.

6.6 We accept the following payment methods:

(a) Online card payment (Visa, Mastercard, and other payment gateways as may be enabled from time to time);

(b) Pay on Delivery (COD);

(c) Juice;

(d) Maucas QR;

(e) Bank Transfer;

(f) Hire Purchase via Rogers Capital; and

(g) Hire Purchase via CIM Finance.

6.7 For hire purchase arrangements, your purchase is subject entirely to the credit provider's approval of your application. Endtoend acts as the merchant facilitating the transaction, but the credit facility is provided solely by the finance partner. By submitting an application for hire purchase, you authorize both Endtoend and the finance partner to obtain credit information about you.

6.8 Payment must be received by Endtoend (or the relevant finance provider) before we dispatch goods, unless Endtoend has agreed in writing to alternative payment terms.

7. PRODUCT INFORMATION AND SPECIFICATIONS

7.1 All product images on the Website are provided for illustrative purposes only. They are not to scale and may not reflect the actual color, size, or appearance of the product.

7.2 Colors, shades, and tones may vary between images displayed on the Website and the actual product received due to differences in monitor display, lighting conditions, and manufacturing tolerances. Endtoend does not guarantee that images perfectly match the products delivered.

7.3 Product specifications, features, and descriptions are based on information provided by manufacturers at the time of listing. Manufacturers may revise specifications, features, performance, or design without notice. Endtoend does not guarantee the accuracy or currency of all product specifications.

7.4 Packaging, labeling, and product materials supplied by the manufacturer may differ from those shown in product images. Changes to packaging or labels do not affect the quality or functionality of the product.

7.5 Endtoend relies on product information supplied by manufacturers and distributors. While we make reasonable efforts to ensure accuracy, we do not warrant that all product information is complete, error-free, or current.

8. PRODUCT AVAILABILITY

8.1 Inventory displayed on the Website is provided for informational purposes only and does not constitute a guarantee of availability.

8.2 Products may be subject to:

(a) Temporary or permanent discontinuation;

(b) Sudden stock depletion or out-of-stock conditions;

(c) Supplier delays or supply chain disruptions; or

(d) Withdrawal from sale for any reason.

8.3 In the event that a product becomes unavailable after an order has been placed but before confirmation, Endtoend will notify you and may either:

(a) Offer you a suitable substitute product;

(b) Delay shipment until the product is back in stock; or

(c) Issue a full refund.

8.4 Inventory availability is confirmed only upon order acceptance. In all circumstances, Endtoend will provide you with prompt notification of any stock or availability issues.

9. FRAUD PREVENTION AND SECURITY

9.1 Endtoend employs comprehensive fraud prevention measures to protect both itself and customers from fraudulent transactions and unauthorized use. As part of these measures, we may:

(a) Refuse to process any transaction we believe is fraudulent or suspicious;

(b) Suspend or terminate your account if we suspect fraudulent activity;

(c) Request identity verification, including government-issued identification, driver's license, passport, or business registration documents;

(d) Request payment verification, billing address verification, or supplementary cardholder authorization;

(e) Cancel orders for which we cannot verify the legitimacy of the buyer or payment method;

(f) Investigate suspected abuse of the Website or breach of these Terms; and

(g) Cooperate with law enforcement and other authorities in investigating fraudulent or illegal activity.

9.2 You agree that Endtoend may use automated systems, artificial intelligence, and manual review to detect and prevent fraud.

9.3 Any information requested as part of fraud prevention is confidential and will be treated in accordance with our Privacy Policy.

10. DELIVERY

10.1 We deliver to locations within the Republic of Mauritius only. Deliveries to international addresses are not available at this time.

10.2 Delivery timeframes provided on the Website are estimates only and are not guaranteed. Factors including weather, holidays, courier availability, customs delays, and force majeure events may affect delivery schedules.

10.3 You are responsible for providing accurate delivery address information. Endtoend is not responsible for failed deliveries resulting from incomplete, incorrect, or illegible address information provided by you.

10.4 You are responsible for ensuring that someone is available to receive the delivery at the address provided. If no one is available, the delivery may be reschedule for an additional time without any additional charge.

10.5 For large or valuable items, the delivery courier may require:

(a) A signature from an authorized recipient;

(b) Proof of identity; or

(c) Confirmation of receipt.

10.6 In the event of a failed delivery (e.g., customer unavailable, address inaccessible), the courier will typically attempt redelivery. The customer is responsible for contacting the courier to arrange redelivery.

10.7 Where goods cannot be delivered after reasonable attempts, Endtoend may, at its discretion:

(a) Hold goods for customer collection;

(b) Return goods to our warehouse; or

(c) Issue a refund.

10.8 Risk of loss or damage to goods passes to you upon successful delivery to the address specified in your order, or to an authorized recipient as identified by you. You are advised to inspect goods immediately upon receipt and report any damage or defects to Endtoend within 24 hours of delivery.

10.9 Delay in delivery does not entitle you to cancel an order or refuse to accept delivery, unless the delay is substantial and extends beyond 30 days from the order confirmation date. In the event of excessive delay, you may request cancellation and a full refund.

11. IN-STORE COLLECTION

11.1 Subject to Endtoend's agreement, customers may elect to collect orders from our retail location at Edith Cavell Street, Port Louis, Mauritius, rather than arrange delivery.

11.2 Collection is available during normal business hours as advertised on the Website. Endtoend will provide a collection date and time confirmation via email.

11.3 For collection orders, you must provide proof of identity and a copy of your order confirmation email.

11.4 If collecting on behalf of another person, you must provide written authorization from the original purchaser authorizing collection and assuming liability for the goods.

11.5 If goods are not collected within 14 days of the collection date notification, Endtoend may issue a refund or return goods to inventory without further liability.

11.6 Risk of loss or damage passes to you at the moment of collection. You are responsible for inspecting goods at collection and reporting any damage or defects immediately.

12. RETURNS, REFUNDS, WARRANTIES & REPAIRS

12.1 Returns, refunds, exchanges, repairs, and warranty entitlements are governed by the separate Returns, Refunds, Warranty & Repairs Policy, which is incorporated into these Terms by reference.

12.2 The Returns, Refunds, Warranty & Repairs Policy can be accessed on the Website and sets out your rights and obligations in relation to defective products, non-conforming goods, warranty claims, and repair services.

12.3 In the event of any conflict between these Terms and the Returns, Refunds, Warranty & Repairs Policy, the policy shall prevail to the extent of the inconsistency.

13. INTELLECTUAL PROPERTY RIGHTS

13.1 Endtoend owns or has licensed the right to use all intellectual property displayed on the Website, including but not limited to:

(a) The name, logos, and branding "Endtoend" and "Endtoend.mu";

(b) Website design, layout, and graphics;

(c) Product descriptions, photographs, and marketing content;

(d) Icons, illustrations, and visual elements;

(e) Source code and underlying website functionality; and

(f) All other original content and creative works.

13.2 You are granted a limited, non-exclusive, non-transferable license to view, browse, and use the Website for personal shopping purposes only.

13.3 You agree not to:

(a) Copy, modify, adapt, or create derivative works from any content or materials on the Website;

(b) Republish, display, or distribute content without express written permission from Endtoend;

(c) Remove, alter, or obscure copyright, trademark, or other intellectual property notices;

(d) Use the Website or its content for any commercial purpose without authorization; or

(e) Attempt to reverse engineer, decompile, or disassemble the Website technology or code.

13.4 Unauthorized use of Endtoend intellectual property is a violation of these Terms and may constitute infringement of intellectual property rights.

14. USER CONDUCT AND WEBSITE USAGE

14.1 In using the Website, you agree not to engage in any of the following conduct:

(a) Hacking, unauthorized access, or attempting to gain unauthorized access to the Website or its systems;

(b) Web scraping, data mining, or automated extraction of product data, pricing, or other content;

(c) Reverse engineering, decompiling, or attempting to derive the source code of the Website;

(d) Uploading, transmitting, or distributing viruses, malware, trojans, or other harmful code;

(e) Interfering with the normal operation of the Website through denial-of-service attacks, spam, or other disruptive activities;

(f) Harassing, threatening, abusing, or using offensive language toward Endtoend staff or other customers;

(g) Submitting unlawful, defamatory, obscene, or otherwise objectionable material;

(h) Attempting to make fraudulent purchases or using stolen payment information;

(i) Using the Website in violation of any Mauritian law or international law; or

(j) Any other conduct that Endtoend reasonably considers inappropriate or harmful.

14.2 Endtoend will cooperate with law enforcement if we become aware of illegal conduct.

15. CUSTOMER REVIEWS AND USER-GENERATED CONTENT

15.1 Customers may submit product reviews, photographs, comments, and feedback through the Website.

15.2 By submitting any review, photograph, or user-generated content, you grant Endtoend a perpetual, irrevocable, royalty-free, worldwide license to use, display, reproduce, and adapt such content for marketing, promotional, and commercial purposes without further permission or compensation.

15.3 You represent and warrant that:

(a) You have created or have the right to submit the review or content;

(b) The content is truthful, accurate, and not misleading;

(c) The content does not infringe any intellectual property rights; and

(d) You grant all necessary permissions for Endtoend's use.

15.4 Endtoend reserves the right to remove, edit, or refuse to publish any review or content that:

(a) Is defamatory, obscene, or offensive;

(b) Contains spam or promotional content unrelated to the product;

(c) Violates the rights of others or Endtoend;

(d) Is false, misleading, or unverifiable;

(e) Appears to be fraudulent or submitted by a competitor; or

(f) Does not comply with these Terms.

15.5 Endtoend assumes no liability for the content of user-generated reviews or the accuracy thereof.

16. PRIVACY AND DATA PROTECTION

16.1 Endtoend is committed to protecting your privacy and complying with the Data Protection Act 2017 of Mauritius and all applicable data protection legislation.

16.2 Our collection, use, and disclosure of personal data is governed by our separate Privacy Policy, which is incorporated into these Terms by reference.

16.3 By creating an account and making purchases on the Website, you consent to Endtoend collecting, storing, processing, and using your personal data in accordance with our Privacy Policy.

16.4 You have the right to access, correct, or request deletion of your personal data in accordance with Mauritian data protection laws. Contact us for any data protection requests.

17. COOKIES AND TRACKING TECHNOLOGIES

17.1 The Website uses cookies and similar tracking technologies to enhance your browsing experience, maintain your preferences, and analyze website performance.

17.2 Detailed information about our use of cookies is set out in our separate Cookie Policy, which is incorporated into these Terms by reference.

17.3 By continuing to use the Website, you accept our use of cookies in accordance with our Cookie Policy.

18. ELECTRONIC COMMUNICATIONS

18.1 You agree that Endtoend may communicate with you electronically using the following methods:

(a) Email sent to the address provided in your account;

(b) SMS text messages sent to the phone number provided in your account;

(c) WhatsApp messages sent to your registered phone number;

(d) Electronic notices published on the Website; and

(e) Other electronic communication channels.

18.2 Electronic communications shall constitute valid and binding notice for purposes of these Terms and any contractual relationship between you and Endtoend.

18.3 You are responsible for maintaining accurate contact information. Failure to receive an electronic communication due to outdated or incorrect contact details is your responsibility.

18.4 Endtoend will make reasonable efforts to ensure electronic communications are delivered promptly. However, we do not guarantee delivery of electronic communications.

19. LIMITATION OF LIABILITY

19.1 To the fullest extent permitted by Mauritian law, Endtoend excludes all conditions, warranties, and representations (express or implied, including but not limited to any warranties of merchantability, fitness for purpose, title, or non-infringement), except as expressly stated in these Terms.

19.2 Subject to section 19.5 below, Endtoend shall not be liable to you for:

(a) Any delay in delivery, non-delivery, or loss of goods in transit, except where resulting from Endtoend's direct negligence;

(b) Indirect, incidental, consequential, or special damages, including but not limited to loss of profits, loss of business, loss of revenue, loss of goodwill, or loss of data;

(c) Business interruption or suspension of service;

(d) Personal injury or property damage caused by products purchased, except where Endtoend has breached a warranty;

(e) Acts or omissions of third-party couriers, payment processors, or other service providers;

(f) Manufacturer defects, recalls, or changes to product specifications;

(g) Website downtime, performance issues, or inability to access the Website;

(h) Unauthorized access to your account or personal information, except where caused by Endtoend's gross negligence;

(i) Any issues arising from your breach of these Terms or Mauritian law; or

(j) Any other claim, loss, or damage whatsoever.

19.3 Subject to section 19.5 below, Endtoend's total aggregate liability to you under these Terms or any related contract shall be limited to the amount you have paid to Endtoend in the 12 months preceding the claim.

19.4 Some jurisdictions do not permit the exclusion or limitation of certain warranties or liabilities. To the extent permitted by Mauritian law, these limitations shall apply to the maximum extent possible.

19.5 Nothing in these Terms shall exclude or limit Endtoend's liability for:

(a) Death or personal injury caused by Endtoend's negligence;

(b) Fraud or fraudulent misrepresentation;

(c) Breach of statutory consumer rights under the Consumer Protection Act; or

(d) Any liability that cannot be excluded by law.

19.6 You assume all risk in purchasing products through the Website and using the Website itself. You agree that Endtoend has no liability for any issues arising from your use of purchased products.

20. WARRANTIES AND DISCLAIMERS

20.1 Products are supplied on an "as is" basis. Except where expressly provided by law, by manufacturer warranty, or by written warranty issued by Endtoend, no warranties, express or implied, are made regarding products, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.

20.2 Any product warranty offered by a manufacturer is the sole remedy for product defects. Endtoend acts as a facilitator in providing manufacturer warranties but does not assume liability for manufacturer defects unless otherwise required by law.

20.3 The Website and all content, materials, and services are provided "as is" without warranty of any kind. Endtoend does not warrant that the Website will be error-free, secure, uninterrupted, or free from malware or harmful code.

20.4 Endtoend does not warrant that third-party services integrated with the Website (including payment processors, couriers, or finance partners) are reliable, secure, or fit for purpose.

21. FORCE MAJEURE

21.1 Endtoend shall not be held liable for any failure to perform its obligations under these Terms if such failure is due to events beyond its reasonable control, including but not limited to:

(a) Natural disasters, including cyclones, floods, earthquakes, hurricanes, or other severe weather;

(b) Pandemics, epidemics, or public health crises;

(c) Government actions, restrictions, lockdowns, or emergency declarations;

(d) Customs delays, port disruptions, or international shipping interruptions;

(e) Internet outages, server failures, or technical infrastructure failures;

(f) Power failures or utility outages;

(g) Strikes, labor disputes, or civil unrest;

(h) Supplier failures or supply chain disruptions; or

(i) Any other event beyond Endtoend's reasonable control.

21.2 In the event of force majeure, Endtoend will provide prompt notification to affected customers and shall use reasonable efforts to resume performance of its obligations.

21.3 Force majeure shall not relieve Endtoend of the obligation to refund customer payments for orders that cannot be fulfilled due to such events.

22. INDEMNIFICATION

22.1 You agree to indemnify, defend, and hold harmless Endtoend, its owners, officers, employees, agents, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or resulting from:

(a) Your breach of these Terms;

(b) Your misuse of the Website;

(c) Your violation of any Mauritian or international law;

(d) Your fraudulent or illegal conduct;

(e) Your use or misuse of products purchased through the Website;

(f) Your infringement of any third-party intellectual property rights;

(g) Your violation of another user's or third party's rights; or

(h) Any other claim arising from your conduct.

22.2 This indemnification shall apply regardless of whether Endtoend has been advised of the possibility of such claims or damages.

23. MISCELLANEOUS PROVISIONS

23.1 Entire Agreement. These Terms, together with the Privacy Policy, Cookie Policy, and Returns, Refunds, Warranty & Repairs Policy, constitute the entire agreement between you and Endtoend regarding the use of the Website and all purchases. All previous discussions, representations, and agreements are superseded.

23.2 Severability. If any provision of these Terms is found by a court to be invalid, unenforceable, or illegal, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, shall be severed. The remaining provisions shall continue in full force and effect.

23.3 Waiver. Failure by Endtoend to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. A single or partial waiver does not preclude Endtoend from later enforcing that right or provision.

23.4 Assignment. These Terms are personal to you and may not be assigned, transferred, or delegated to any third party without Endtoend's prior written consent. Any purported assignment in violation of this provision is void. Endtoend may assign its rights or obligations under these Terms to any successor or affiliate.

23.5 Survival. Provisions of these Terms that by their nature should survive termination (including Intellectual Property Rights, Limitation of Liability, Indemnification, and Governing Law) shall survive any termination or expiration of these Terms.

23.6 Electronic Acceptance. By clicking "I Agree" or "Accept" on the Website, or by completing a purchase, you electronically accept these Terms. This electronic acceptance has the same legal effect as a handwritten signature.

23.7 Policy Updates. Endtoend may update or modify these Terms at any time by posting the revised version on the Website with a new "Effective Date" or "Last Updated" date. Your continued use of the Website following any such modification constitutes your acceptance of the updated Terms.

23.8 No Third-Party Beneficiaries. These Terms are between you and Endtoend only. No third party has any rights or remedies under these Terms except where expressly stated.

23.9 Counterparts. These Terms may be executed in one or more counterparts, each of which shall be deemed an original and all of which together shall constitute one agreement.

24. CONTACT INFORMATION

If you have any questions about these Terms, require clarification, wish to report a violation, or need to contact Endtoend, please reach out using the following:

End to End Solution Ltd

12th Floor, Hennessy Court, Pope Hennessy Street

Port Louis, Mauritius

Business Registration Number: C17151337

VAT Registration Number: 27564079

Website: www.endtoend.mu

Document Version: 1.2.1

Last Updated: July 2026

Governed by the laws of the Republic of Mauritius.