When received both the indoor & outdoor units boxes were already opened. And the delivery guy said that they were already opened for verification at your end however when a product is delivered to a client it should be sealed. It is in the presence of the customer that verification is done.
When verified by my technician, he noticed a lot of dust inside the indoor unit & some minor scratches as the plastic that was supposed to be wrapped to it was missing. This brings to the conclusion that the product was already an opened one or used for display rather than opened by your company for verification.
Trust is the backbone for online companies. Losing a customer a day is equal to losing 365 customers a year.